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Work the Job, Not the Clock or the Calendar
The best employees I’ve ever had always worked the job and not the clock or the calendar. Indeed, in my first meeting with a new staff person, I…
4 min read
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Are Students Customers? Addressing the Customerization of Higher Education
Students should be more than customers, but never less.
4 min read
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Textbook Costs: Is The Tide Turning?
Textbook costs have soared, with prices increasing at triple the inflation rate since the 1980s, and now average around $105 per book. Students and faculty faced limited options…
4 min read
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Enrollment Cliff or Enrollment Wall? The Peril of Ignoring the Needs of Non-Traditional Students
Small institutions are threatened not so much by an enrollment cliff as by an “enrollment wall,” or the barriers that traditional institutions unwittingly erect for non-traditional students. We…
4 min read
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Transparency Is Overrated
Transparency. It’s what we say we want from everyone: our spouse, our pastor/priest/rabbi/imam, our politicians, our employees, our boss. The great philosopher Billy Joel sang about it: Honesty…
4 min read
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Leadership Is Like Bathing in the Dead Sea
Many years ago, my institution paid for me to go on a tour of Israel. As with many such Israel tours, our trip included an overnight stop at…
4 min read
